Laptop Support Policy

The Baskin School of Engineering Laptop Support policy is comprised of two main categories: supported and unsupported.

Supported Laptops Are:

  • All laptops that will accept the campus standard desktop services image - the SDS image is required on all supported laptops
  • Techstaff will support client configuration for BSOE services (eg. email, printers, SSH/SFTP)
  • Techstaff will support all campus software on supported laptops (eg. CruzTime, FIS/Banner, InfoView)
  • Techstaff will send supported laptops in for hardware issues, and encourage the purchase of a 3 year warranty

Unsupported Laptops Are:

  • Personal laptops (personal laptops being laptops with a user-installed OS and/or laptops not University owned)
  • For unsupported laptops we will provide network, DNS, and IDS scanning if they are used on BSOE networks

Additional Restrictions:

  • We do not support 3rd party software installed by the user, such as iTunes, social networking programs, etc (even on an otherwise supported laptop)
  • Techstaff will not supply home networking support