The Baskin School of Engineering Laptop Support policy is comprised of two main categories: supported and unsupported.
Supported Laptops Are:
- All laptops that will accept the campus standard desktop services image - the SDS image is required on all supported laptops
- Techstaff will support client configuration for BSOE services (eg. email, printers, SSH/SFTP)
- Techstaff will support all campus software on supported laptops (eg. CruzTime, FIS/Banner, InfoView)
- Techstaff will send supported laptops in for hardware issues, and encourage the purchase of a 4 year warranty
Unsupported Laptops Are:
- Personal laptops (personal laptops being laptops with a user-installed OS and/or laptops not University owned)
- For unsupported laptops we will provide network, DNS, and IDS scanning if they are used on BSOE networks
Additional Restrictions:
- We do not support 3rd party software installed by the user, such as iTunes, social networking programs, etc (even on an otherwise supported laptop)
- Techstaff will not supply home networking support