The Baskin Engineering Laptop Support policy is comprised of two main categories: supported and unsupported.
Supported Laptops Are:
- All laptops purchased by BE IT that will accept the campus standard desktop services image - the SDS image is required on all supported laptops
- BE IT staff will support client configuration for IT services (eg. printers, EDURoam, Campus VPN, SSH/SFTP)
- BE IT staff will support all campus software on supported laptops (eg. CruzTime, FIS/Banner, InfoView)
- BE IT staff will send supported laptops in for hardware issues/repairs and encourage the purchase of a 3 to 4-year warranty
Unsupported Laptops Are:
- Personal laptops (personal laptops not University-owned)
- Personally purchased laptops reimbursed from University funds
Additional Restrictions:
- We do not support 3rd party software installed by the user, social networking programs, email clients, etc (even on an otherwise supported laptop)
- Techstaff will not supply home networking support