The Baskin School of Engineering Laptop Support policy is comprised of two main categories: supported and unsupported.

Supported Laptops Are:

• All laptops  that will accept the campus standard desktop services image - the SDS image is required on all supported laptops.
• Techstaff will support client configuration for SOE services (eg. email, printers, SSH/SFTP).
• Techstaff will support all campus software on supported laptops (eg. CruzTime, FIS/Banner, InfoView).
• Techstaff will send supported laptops in for hardware issues, and encourage the purchase of a 3 year warranty.

Unsupported Laptops Are:

• Personal laptops (personal laptops being laptops with a user-installed OS and/or laptops not University owned)
• For unsupported laptops we will provide network, DNS, and IDS scanning if they are used on SOE networks.

Additional Restrictions:

• We do not support 3rd party software installed by the user, such as iTunes, social networking prrograms, etc (even on an otherwise supported laptop).
• Techstaff will not supply home networking support.