Where Can I Print?

Printers are located throughout Baskin Engineering, Engineering 2, BioMed and the Physical Sciences Building. Here is a list of active publicly available printers with their names, models and locations. There are other printers at the BSOE that are in restricted areas. To request access to restricted printers, please contact the groups who own the printers. Due to budgetary constraints a few printers are out of order until funds become available for replacement printers.

Supported Printers

For the 2010-2011 budget year, SOE LITS will only be providing paper and supplies (toner cartridges, etc.) for the following Supported Printers:

Unsupported Printers

The following Unsupported SOE printers will be provided with network connectivity and entries on the SOE Print Servers. Each department will be responsible for toner and paper for these printers:

Simple troubleshooting and configuration of printers requiring less than an hour of support time can be performed for Unsupported SOE printers. Configuration and troubleshooting requiring additional support time will be billed on a recharge basis.

How Can I Set Up My Workstation/Laptop To Print?

To connect to a BSOE printer, please follow the procedure listed below for your operating system.

Windows

• Click Start
• Click Run
• In the dialog box, type \\winprint.soe.ucsc.edu and then click OK
• If prompted to log in, your user name is your BSOE user name, preceded by soe\ (i.e. type soe\username). Your password is your Windows login password.
• A window will pop up displaying all the available printers. Double click on one to install it on your computer. Once set up, you should not have to complete this process again on this computer.

Once the printer is installed, you should be able to see it by clicking Start followed by Settings and then finally Printers.

IMPORTANT NOTE FOR LAPTOP USERS: Windows computers not on the SOE Active Directory domain (i.e. laptops), you will not be able to print after a reboot without authenticating again since your system loses the cached credentials. This can be accomplished by going to \\winprint.soe.ucsc.edu and entering your BSOE user name and password. After this is done you'll be able to print again until your next system reboot.

Macintosh

Please note that different versions of the Mac OS have slightly different paths to install a printer. If you have any questions, please contact help@ucsc.edu.

• Open System Preferences
• Click Print & Fax
• Click the + button to add a printer
• Click IP Printer at the top of the box
• Select the Line Printer Daemon (LPD) protocol (it should be the default).
• Enter the address: cups-01.soe.ucsc.edu
• Enter the name of the print queue (luck in this example) under "Queue": luck
• Enter the name of the printer (same as the queue name usually, luck in this example): luck
• Select the printer model (HP LaserJet 4015x in this example) under "Print Using": HP LaserJet p4015x hpijs, hpijs 3.9.2.49
• After selecting the printer model under "Print Using" a dialog box will appear with installable options for the printer. Most BSOE printers have a duplex unit installed. Please check that the Duplex Unit button is checked.
• Click Continue

After you add the printer to your system, you should print a test page to make sure that it is functioning correctly.

Linux

All supported Linux machines are configured to use our CUPS (Common Unix Printing System) server, cups-01.soe.ucsc.edu. No user installation should be required.

How can I manage my print jobs?

Mac and Unix users can manage their print jobs here:

https://cups-01.soe.ucsc.edu:631

Windows users can manage their print jobs by double-clicking the printer icon.

Unsupported Computers

The BSOE technical staff cannot support personal laptops and/or workstations, and we do not allow unauthenticated users access to our resources (system logins, printing, etc). Therefore, printing from your unsupported workstation (personal laptop or desktop) is unsupported. However, using newer versions of Microsoft's Windows operating system, you may be able to authenticate yourself to the BSOE servers and print to the BSOE printers using these methods.

Printer Supplies and Printing Issues

BSOE provides the toner and paper for its supported printers.  If a supported printer runs out of supplies, you can request resupply by e-mailing printers@soe.ucsc.edu.  You can also e-mail that address if you are having issues with a supported printer.  Please be specific about what the problem is (include any error codes, for example).